Refund policy
Refund Policy
30-Day Return Policy
We have a 30-day return policy, meaning you may request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Initiating a Return
To start a return, contact us at fatima@sawalmem.earth. Once your return is authorized, we will provide a return shipping label and instructions on sending back your item. Please do not send items back without first requesting a return; such returns will not be accepted.
Return Address
Sawalmem
1095 Hilltop Drive #500 Redding CA 96003
Damages and Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, email us immediately at fatima@sawalmem.earth so we can evaluate the issue and make it right.
Non-Returnable Items
• Photo Prints: These are final sale and cannot be returned or exchanged.
• Custom Orders/Personalized Items: Special orders or uniquely personalized goods are not returnable.
• Hazardous Materials/Flammable Liquids/Gases: We do not accept returns for these products.
If you have questions about whether your item qualifies for a return, please reach out to fatima@sawalmem.earth.
Exchanges
The quickest way to receive a replacement item is to initiate a return for the original purchase. Once your return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If you are located in the European Union and the merchandise is shipped there, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must still be in their original, unused condition, with tags and packaging, and proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you via email whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, contact us at fatima@sawalmem.earth.
Shipping Costs & Restocking Fees
• Shipping Charges: Unless your item was damaged, defective, or incorrect upon arrival, shipping costs may be non-refundable.
• Restocking Fees: We do not charge restocking fees at this time. However, we reserve the right to assess fees in special circumstances (e.g., bulk returns). If this applies, we will notify you in advance.
Use of Funds
Sawalmem is a 501(c)(3) unincorporated association with church status. All proceeds from merchandise sales are allocated toward our religious and charitable objectives, such as land restoration, salmon reintroduction, and cultural preservation. Refunds are processed solely for the purchase price of eligible returned items.
For any additional questions, please email us at fatima@sawalmem.earth. Thank you for supporting Sawalmem’s mission.